Wireless Local Number Portability
At Brazos, we are committed to providing our friends and neighbors with the best customer service and coverage available in the North Texas area. Brazos wants to make sure you have the information and facts needed to make an informed decision. We are confident when you know the facts, you will want to bring your number to Brazos.
Answers to Your Local Number Portability (LNP) Questions:
Q: What is local number portability?
A: The ability to transfer your phone number from one carrier to another is called local number portability, or LNP. It means that you no longer have to get a new number when you change carriers if you stay within the same geographic area. You get to keep the same number.
Q: Why do we now have local number portability?
A: The Federal Communication Commission (FCC) is the governing body over the telecommunications industry. In 1996, they had a major overhaul of the telecommunication laws. One of the issues addressed was that customers are reluctant to change service providers if they can't keep their number. The FCC considered this a "barrier to competition", so they came up with the concept of LNP to help eliminate that barrier.
This means you will be able to port your wireless number, or your home or business number, to a wireless carrier and wireless service.
Q: When does local number portability begin?
A: The wireless service providers in the top Metropolitan Statistical Areas (MSA) introduced LNP on November 24, 2003. (These are the 100 largest metropolitan cities/areas in the United States based on population density. The FCC list of these areas can be viewed at www.fcc.gov.)
The service providers outside the top 100 MSAs, which includes the smaller rural carriers like Brazos Cellular, implemented LNP on May 24, 2004.
Q: Can I make emergency calls on my wireless phone during the "porting" process?
A: Yes, but here is some important information to keep in mind.
During the porting process you may be able to make outgoing calls on both your old and new phones. But you will likely not be able to receive incoming calls on your new phone. For this reason, if you need to dial 911:
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from your NEW phone after you requested number portability, but before the port is complete, OR
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from your OLD phone after you requested number portability and after the port is complete,
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a 911 call center will not be able to call you back. It's important that you remain on the line after calling 911, until you're advised that it's all right to hang up.
If your call is disconnected before you've provided location information and details, call 9-1-1 again and tell the operator you were disconnected.
Your new carrier will likely notify you when the porting process is complete. Service with your old carrier should be automatically terminated, however you can always contact your old carrier to check on the status of receiving your final invoice.
Q: Can I port my landline number to my wireless phone?
A: Yes. This process may take longer than porting numbers between wireless carriers, but we intend to work with landline carriers to make it as smooth as possible for consumers.
Q: How do I bring my number to Brazos Cellular?
A: You will need to do all the following:
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Come into any one of our customer service centers and complete an application for service.
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Bring a copy your most recent wireless bill from your old service provider.
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(3)
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DO NOT disconnect your wireless number with your old service provider! If you do, it is no longer your number to port.
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To port or bring your number to Brazos, call 1-800-322-7430 or drop by one of our customer service centers. We will be happy to help you.
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